Power off your phone -> Press and hold the Power and Volume up buttons -> After your phone vibrates, keep holding the buttons for 5 seconds to enter Recovery mode -> Press the Volume up and down buttons to select the option to clear data or restore your device to its factory settings -> then press the Power button to confirm -> Reboot your phone Reset to Factory Settings (When your phone cannot be turned on).Settings ->System ->Reset Options ->Erase all data (factory reset) Reset to Factory Settings (When your phone can be turned on).#4 How to erase my personal data/ factory reset my phone? Settings -> App Notifications ->See all apps ->Show System (top right corner with 3 dots) ->Wireless update-> Clear Data and Cache Please follow these steps to clear cache before searching for the update again: #3 Why can't I receive the latest update on my phone? Settings ->System ->About phone ->Wireless update. Look for the IMEIs on the box of the phone (if you still have it).
Go to Settings ->System ->About Phone ->IMEI number 1 and 2. #1 Where to find the IMEI number 1 and 2? Videos/ images dipicting your problems (for a better diagnosis). While contacting customer support, please include the following information: If you have issues other than these, please contact for help. Please check if your questions are in this FAQ list. Your participation makes Unihertz better and means a lot to us and to the future users of Unihertz! If you find other carriers that work for the specific country/region/city but are not listed here, please kindly let us know via the Google form below. Unihertz Smartphones Telecom Compatibility Feedback Form You can use the SIM card on Unihertz smartphones. Please activate the new SIM card with another Verizon certified device and then use it in your Unihertz phone. However, as it is not certified by Verizon, you cannot activate your new SIM card with it. Our phone can work fine in Verizon network. Notice: About Recent AT&T Issues in the USAĪccording to the feedback we receive from users recently, you can still use the smartphones on Verizon and T-Mobile. We have recently made an announcement on the connection issue with AT&T. Is Unihertz smartphone compatible with major US carriers? When this happens, please contact your carrier for more details. * Due to different carrier's policy regarding unlocked phones, LTE wireless service may not be available even if your carrier supports listed bands. You can find the phone's supported bands in product specifications and check if those meet your sim-card carrier's requirements or contact your carrier. You can click the links below to see other users' feedback:Ģ. How do I know if the phone can work with my SIM card in my country?ġ.
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